Venlora 30-Day Satisfaction Guarantee & Return Policy

Effective date: August 19, 2026

At Venlora, we want you to feel confident when trying our skincare. If a product purchased directly from Venlora isn’t the right fit for you, you may request a return within 30 days of delivery, subject to the terms below.

30-Day Satisfaction Guarantee

To request a return, please contact Venlora at [email protected] within 30 days of the date your order was delivered and provide your order number and the product(s) you would like to return.

Products may be opened and gently used during the 30-day period. However, products that are empty, substantially consumed, intentionally damaged, altered, or otherwise appear to have been misused are not eligible for a satisfaction-guarantee refund.

Approved returns must be sent back to Venlora unless we advise you otherwise.

Refunds

Once an eligible return is received and approved, the purchase price of the eligible product will be refunded to the original payment method.

Original shipping and delivery charges are non-refundable. Customers are responsible for return shipping costs unless the product arrived damaged, defective, or Venlora made an error with the order.

Please allow your financial institution additional processing time for an approved refund to appear on your account.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact Venlora promptly after delivery. We may request photographs of the product, packaging, and shipping materials so we can resolve the issue.

When Venlora is responsible for the problem, we will work with you to provide an appropriate replacement or refund.

Sets, Bundles & Promotional Purchases

Products purchased as part of a set or bundle must be returned together to receive a refund for the complete set or bundle unless Venlora approves otherwise.

Free gifts, promotional items, and complimentary samples are not eligible for cash refunds.

Preventing Return Abuse

Our satisfaction guarantee is designed to give customers confidence to genuinely experience Venlora products. It is not intended to provide unlimited free product.

Venlora reserves the right to limit or deny returns or refunds in cases of suspected fraud, misuse, excessive or repeated returns, substantially consumed products, or other abuse of this policy.

Satisfaction-guarantee claims are limited to one approved claim per customer or household within a six-month period.

Where This Guarantee Applies

The Venlora 30-Day Satisfaction Guarantee applies to eligible products purchased directly from Venlora through our official website or other Venlora-operated sales channels.

Products purchased from an authorized retailer, skincare professional, med spa, or other third party are subject to that seller’s return policy unless otherwise stated.

Wholesale, professional, and bulk purchases are not covered by the consumer 30-Day Satisfaction Guarantee and are subject to the applicable wholesale terms.

How to Start a Return

Contact Venlora at [email protected] within 30 days of delivery and include:

• Your name
• Order number
• Product(s) you wish to return
• Brief reason for the return

We will provide instructions for completing an eligible return.

Venlora reserves the right to update this policy. Nothing in this policy limits any rights or remedies that cannot legally be limited under applicable law.