Privacy Policy

Effective date: July 16, 2026

Venlora DR (“Venlora DR,” “we,” “us,” or “our”) operates the website venloradr.com (the “Site”). This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit the Site, contact us, or purchase our products. By using the Site, you agree to the practices described here.

Information we collect

Information you provide to us:

  • Contact details such as your name, email address, and phone number when you use our contact form or email us.
  • Order and billing information such as your name, shipping and billing address, email, and phone number when you make a purchase or create an account.

Payment information: Payment card details are collected and processed directly by our third-party payment provider. We do not receive or store your full card number on our servers.

Information collected automatically: When you visit the Site, we automatically collect certain technical data, including your IP address, browser type, device information, pages viewed, and referring pages. We collect this through cookies and similar technologies.

How we use your information

We use your information to:

  • Respond to your enquiries and provide customer support;
  • Process, fulfill, and deliver your orders;
  • Send order confirmations, shipping updates, and service messages;
  • Send marketing communications where you have consented (you can opt out at any time);
  • Operate, maintain, and improve the Site and our products;
  • Detect and prevent fraud and abuse; and
  • Comply with our legal, tax, and accounting obligations.

Cookies and tracking

We use cookies for essential Site functions (such as the shopping cart and checkout), for analytics to understand how visitors use the Site, and, where enabled, for marketing. You can control or disable cookies through your browser settings. Disabling some cookies may affect checkout and account features.

How we share your information

We do not sell your personal information. We share information only with:

  • Service providers who help us operate the Site and business, including payment processing, order fulfillment and shipping, email delivery, hosting, and analytics;
  • Authorities or third parties where required by law, or to protect our legal rights, property, or the safety of others; and
  • A successor entity in connection with a merger, acquisition, financing, or sale of assets.

Service providers are permitted to use your information only to perform services on our behalf.

Data retention

We retain your personal information for as long as necessary to fulfill your orders, provide support, meet legal, tax, and accounting requirements, and resolve any disputes.

Your privacy rights

Depending on where you live, you may have the right to:

  • Access the personal information we hold about you;
  • Request correction or deletion of your information;
  • Request a copy of your information (portability); and
  • Opt out of marketing communications.

California residents: Under the CCPA/CPRA, you have the right to know what personal information we collect, to request deletion, and to opt out of the “sale” or “sharing” of personal information. We do not sell your personal information.

To exercise any of these rights, email us at [email protected]. We will respond within the timeframe required by applicable law.

Data security

We use reasonable technical and organizational measures to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Children’s privacy

The Site is not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us and we will delete it.

The Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Effective date” above. Your continued use of the Site after changes take effect constitutes acceptance of the updated policy.

Contact us

If you have questions about this Privacy Policy or how we handle your information, contact us:

Venlora DR
Email: [email protected]