frequently asked

Considered answers, quietly given.

The questions our community most often asks about Venlora.
FAQ

Frequently Asked Questions

Explore answers to the most common questions about Venlora, including product usage, post-procedure skincare, shipping, ingredients.
What Makes Venlora Different from other luxury skincare?

Venlora is designed specifically for the recovery state of skin the days following a procedure or sensitization. Every formula is reviewed alongside dermatology professionals and built around barrier support, calm and refinement, not aggressive actives.

Yes. While Venlora was designed with the post-procedure experience in mind, the collection is made for anyone who wants a considered, sensorial addition to their everyday skincare routine. You do not need to have had a procedure to use or enjoy it.

Yes, every Venlora product is formulated without added fragrance.

Everyone’s skin and circumstances are different, so we always recommend following the guidance of your practitioner or the professional who performed your procedure. They can advise on the right time to introduce new products into your routine.

No. Venlora products are cosmetic skincare, designed to support a comfortable, considered routine. They are not medical or pharmaceutical products and are not intended to diagnose, treat, cure, or prevent any condition. For any medical concerns, we recommend speaking with a qualified healthcare professional.

Yes. Venlora is cruelty-free; none of our products or ingredients are tested on animals.

Yes. We welcome partnerships with clinics, practitioners, and professionals who would like to offer Venlora to their clients. Please get in touch with us at [email protected] and our team will share wholesale and stocklist details.

We offer a 30-day satisfaction guarantee on products purchased directly from Venlora. Products may be opened and gently used during that period. To start a return, email [email protected] within 30 days of delivery with your order number and the products concerned. Full details are in our Returns & Refunds policy.

Currently we ship within the United States only, but we’re working on expanding. Sign up for our newsletter to hear when we reach you.

OUR STORY

This Brand Was Built on a Real Problem

After working closely with patients and witnessing the disconnect between professional treatments and at-home maintenance, our founder built Venlora to close that gap.